Shipping & Returns
PLACING AN ORDER
All of our jewelry is custom designed and crafted. Many pieces are one-of-a-kind. Because all jewelry is custom made, there may be a 1-4 week delay before the piece can be shipped. However, we may be able to accommodate faster shipping, if needed. Most shipments will be sent USPS Priority mail; insured. We pack all orders carefully to avoid damage. If you have any questions, please do not hesitate to contact us. Please inspect all merchandise upon receipt. Any damaged or missing items must be reported within 3 days of delivery by emailing firstname.lastname@example.org.
We will gladly accept returns on an item (except for special order custom pieces and those pieces that are final sale) that is in its original condition for online store credit within 7 days of receiving your order.
For all return requests, please e mail us at email@example.com and we will issue a Return Authorization Number (RA#) and Return Merchandise Authorization (RMA) form. We do not accept any return/exchange requests over the phone. We require that all merchandise be shipped with an RA# and RMA form within 7 days from the date your RA# was issued. If RA requests or returned merchandise falls outside the above time frames, your return will be not accepted. Please note that an item returned without an RA# and RMA form will not be accepted and will be returned at your expense and the store credit will not be issued. You can re-use the original box you received, or any plain, unmarked cardboard box to ship your return. Please insure the package for the full purchase price. Carol Tobin Jewelry is not responsible for any loss or damage that occurs during shipping. For security reasons, do not identify the contents of the box on the exterior of the box.
Merchandise must be returned in an unused, like-new condition. Except in cases where the return is a result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable. All sales for special order custom jewelry are final. Return shipping will be paid by the purchaser and jewelry must be insured for the full purchase price. We will not be responsible for items shipped without insurance.
The purchaser is responsible for taking proper care of all jewelry. Proper care will maintain the beauty and prolong the life of your jewelry. A rule of thumb is to add your jewelry as the last item on and first item off while dressing which will diminish environmental or accidental damage. Storage is a key in maintaining jewelry and we recommend using a soft pouch placed in a non-airtight area. We recommend cleaning these items with a dry, clean, soft cloth to remove any oils or debris that may have accumulated during wear. We do not recommend the use of commercial cleaning immersion solutions.
We offer repairs due to regular user wear. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage, free of charge, for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as necklace resizing or chain lengthening, or damage caused by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
If an item needs to be repaired, please email us at firstname.lastname@example.org for a Return Authorization number. Items cannot be accepted for a repair without an RA number. Return shipping will be paid by the purchaser and must be insured for the full purchase price. We will not be responsible for items shipped without insurance. Please note that we are not responsible for your item until it is in our possession and repairs typically require 4-6 weeks to complete.